Our Standards

We commit to providing you with elegant software solutions and outstanding customer service. Here's how we follow through: by using the best industry practices (like quality assurance management) and by getting back to fundamentals (like listening to our clients).

MentorMate offers the following advantages:

• MentorMate maintains offices in North America, Europe and Asia. Our global footprint enables 24/7 rush projects.
• We have the bandwidth available to tackle your bottlenecks.
• MentorMate offers a comprehensive range of onshore and offshore options.
• We work with you to determine how much onshore and how much offshore work is appropriate for your project and preferences.
• We offer efficient team function and resource allocation, and ensure appropriate integration of labor when needed.

We have the ability to:

• Use our global delivery model for application development.
• Acquire and retain knowledge.
• Track the SLA norms using web tools that are transparent to our customers.
• Focus on re-usability, thereby reducing cycle times and costs.
• Ensure that application development activities can be bound by SLA framework with Critical Service Level (CSL) and Quality Process and Result (QPR) measures.

MentorMate employs the best industry practices, including:

• ISO 9001:2000 (an international family of specifications and standards for quality assurance management systems involving a third party for inspection and registration).
• CMMi standard (Capability Maturity Model, a model intended to enable organizations to improve the maturity of their software processes).

CSL and QPR Measures:

• Application development and enhancement (M&E) productivity
• Schedule compliance
• Application scope management
• Budget adherence
• Project status
• Delivered product quality
• Post-implementation customer satisfaction
• Phase containment
• Defect containment